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Influence of social media posts on service performance
Article (Web of Science)
Early Access (Web of Science)
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cited authors
Jones, Carol Esmark; Waites, Stacie; Stevens, Jennifer
publication date
August 4, 2021
webpage
Web of Science
published in
JOURNAL OF SERVICES MARKETING
Journal
Research
category
BUSINESS
Category
keywords
Customer experience
Experimental design
Hospitality
Relevancy
Service performance
Service strategy
Social identity theory
Social impact theory
Social media