Influence of social media posts on service performance Article (Web of Science) Early Access (Web of Science)

cited authors

  • Jones, Carol Esmark; Waites, Stacie; Stevens, Jennifer

publication date

  • August 4, 2021

webpage

published in

category

keywords

  • Customer experience
  • Experimental design
  • Hospitality
  • Relevancy
  • Service performance
  • Service strategy
  • Social identity theory
  • Social impact theory
  • Social media