Tyler Hancock
- Assistant Professor of Marketing, Marketing & International Business , College of Business and Innovation
Contact Info
Overview
overview
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Tyler earned his Ph.D. in Marketing from Mississippi State University and his M.B.A. and B.S. in International Business from the University of Southern Mississippi.
Before pursuing a career in academia, Tyler worked in B2B sales in the insurance, technology, and consulting industries. During his time in B2B sales, he excelled in developing both new and current accounts by developing adaptive service pricing, creating cost containment strategies, and engaging in effective team selling. In addition to his experience in sales, he also worked in federal strategy and operations consulting. His responsibilities included providing client support through regional technology deployment initiatives, strategic planning, data analysis, and data visualizations.
Tyler is the recipient of the John B. and Lillian E. Neff College of Business and Innovation Junior Faculty Research Award
Tyler is the recipient of the MSU College of Business Outstanding Doctoral Teaching Award and the Donald Zacharias Graduate Teaching Assistant of the Year.
Research Highlights
Tyler’s research interests focus on the interaction of individuals and technology. His research interests include salesperson relationships, salesperson-technology interfaces, social selling, and online sales. He has over 615 citations on 18 articles published in journals. Per the Australian Business Dean Council (ABDC) list, he has 3 publications ranked as A*, 12 ranked as A, and 3 ranked as B. He has an ever-growing research pipeline that currently includes 3 articles in the R&R stage, 1 article submitted, and 5 working papers slated for submission within the next academic year.
Tyler is also active at conferences and has 20 completed/accepted conference presentations.
Teaching Highlights
At the University of Toledo, he teaches Sales Technologies and Strategies, Professional Sales, and Advanced Sales courses in the Edward Schmidt School of Professional Sales. He also teaches Principles of Marketing, Marketing Systems, and Digital Marketing courses in the Department of Marketing and International Business. Tyler has drawn from his professional experience by teaching the application of sales, CRM, analytics, AI, and data visualization tools. He has also implemented interactive simulations in his marketing classes to provide hands-on practice implementing the course concepts. Tyler has shown excellence in teaching at the University of Toledo and has an average teaching evaluation of 3.89/4.0 for the question “Overall, I had a good experience in this course”(used as the Department of Marketing & International Business norm for quality comparison). He also scored similarly on other measures as well.
Service HighlightsTyler has been active in his college by serving as the Library Liaison, the COBI Budget Council, the COBI Honors Committee as well as in the Department of Marketing by serving on the Undergraduate and Graduate Curriculum Committees. He has also engaged in support of the college and department by giving tours and presentations during Rocket Into Business and Preview Days and as COBI Marshall at commencement. Tyler also actively supports the Edward Schmidt School of Professional Sales by supporting sales competition events, coaching competition teams, helping to coordinate networking events, and presenting at advisory board meetings.
Publications
selected publications
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Article (Faculty180)
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2024I Want What They Have: The Impact of Salesperson Envy on Customer Relationships Amid Organizational Disruption. Journal of Business & Industrial Marketing. 39:692-707.
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2024Retailing Reimagined: A Blueprint for Trauma-Informed Retail Experiences. Rutgers Business Review.
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2023
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
. Journal of Service Management. -
2022Engaging the Avatar: The Effects of Authenticity Signals During Chat-Based Service Recoveries. Journal of Business Research.
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2022Salesperson’s Identification with Supervisor and the Relationship with Turnover Intention and Performance: A Mediated Motivation Model. Journal of Personal Selling & Sales Management.
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2022Salesperson’s perceived personal identification with supervisor and the relationship with turnover intention and performance: a mediated motivation model. Journal of Personal Selling & Sales Management. 42:243-264.
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2022Understanding how Salesperson Envy and Emotional Exhaustion lead to Negative Consequences: The Role of Motivation. Journal of Business-to-Business Marketing.
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2020Exploring jealousy and envy in communal relationship revenge-seeking. Journal of Consumer Marketing.
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2020Signaling Green: Investigating Signals of Expertise and Prosocial Orientation to Enhance Consumer Trust. Journal of Consumer Behaviour. 19:632-644.
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2020Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust. Journal of Consumer Behaviour.
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2019Positioning through B2B carrier signals: Understanding how service quality is communicated via websites. Industrial Marketing Management. 81:54.
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Article (Web of Science)
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2020Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust. JOURNAL OF CONSUMER BEHAVIOUR.Full Text via DOI: 10.1002/cb.1867
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2020Exploring jealousy and envy in communal relationship revenge-seeking. JOURNAL OF CONSUMER MARKETING. 37:687-699.Full Text via DOI: 10.1108/jcm-06-2019-3300
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2020One size doesn’t fit all: a uses and gratifications analysis of social media platforms. JOURNAL OF RESEARCH IN INTERACTIVE MARKETING. 14:269-284.Full Text via DOI: 10.1108/jrim-10-2019-0159
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2019Positioning through B2B carrier signals: Understanding how service quality is communicated via websites. INDUSTRIAL MARKETING MANAGEMENT. 81:54-64.Full Text via DOI: 10.1016/j.indmarman.2018.09.007
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Proceedings (Faculty180)
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Research Report (Faculty180)
Contact
full name
- Tyler Hancock