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The Influence of the Dark Triad on Direct and Indirect Revenge-seeking after Service Failures
Proceedings (Faculty180)
Overview
Additional Document Info
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Overview
cited authors
Hancock, Tyler; Stevens, Jennifer L; Johnson, Catherine M; Waites, Stacie F; Kazandjian, Brett
authors
Gilstrap, Catherine M
Hancock, Tyler
Stevens, Jennifer L
publication date
2021
publisher
Society for Marketing Advances
Organization
presented at event
Society for Marketing Advances
Additional Document Info
start page
134
end page
135
volume
Make ‘Em Say “Wow”: How Marketers are Wowing Customers