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The Influence of the Dark Triad on Direct and Indirect Revenge-seeking after Service Failures
Proceedings (Faculty180)
Overview
Additional Document Info
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Overview
cited authors
Hancock, Tyler; Stevens, Jennifer L; Johnson, Catherine M; Waites, Stacie F; Kazandjian, Brett
authors
Gilstrap, Catherine M
Hancock, Tyler
publication date
2021
publisher
Society for Marketing Advances
Organization
presented at event
Society for Marketing Advances
Conference
Additional Document Info
start page
134
end page
135
volume
Make ‘Em Say “Wow”: How Marketers are Wowing Customers