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Timeliness, transparency, and trust: A framework for managing online customer complaints
Article (Web of Science)
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cited authors
Stevens, Jennifer L.; Spaid, Brian I.; Breazeale, Michael; Jones, Carol L. Esmark
authors
Stevens, Jennifer L
publication date
May 1, 2018
webpage
Web of Science
published in
BUSINESS HORIZONS
Journal
Research
author keyword
Brand relationship
Brand transparency
Customer service response
Negative online reviews
Online complaints
category
BUSINESS
Category
Additional Document Info
start page
375
end page
384
volume
61
issue
3