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Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison
Article (Web of Science)
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Research
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cited authors
Cao, Yingxia; Ajjan, Haya; Hong, Paul
authors
Hong, Paul C.
publication date
January 1, 2018
webpage
Web of Science
published in
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS
Journal
Research
author keyword
Customer satisfaction
Customer service
Future purchase intention
Online shopping
Post-purchase activity
Shipping
category
BUSINESS
Category
Additional Document Info
start page
400
end page
416
volume
30
issue
2