Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison Article (Web of Science)

cited authors

  • Cao, Yingxia; Ajjan, Haya; Hong, Paul

authors

publication date

  • January 1, 2018

webpage

published in

author keyword

  • Customer satisfaction
  • Customer service
  • Future purchase intention
  • Online shopping
  • Post-purchase activity
  • Shipping

category

start page

  • 400

end page

  • 416

volume

  • 30

issue

  • 2