Strategic customer service orientation, lean manufacturing practices and performance outcomes An empirical study Article (Web of Science)

cited authors

  • Hong, Paul; Yang, Ma Ga (Mark); Dobrzykowski, David D.

authors

publication date

  • January 1, 2014

webpage

published in

author keyword

  • Customer service management
  • Customer-oriented performance measures
  • Empirical study
  • Lean manufacturing
  • Order winning criteria
  • Organizational and technical lean practices
  • Performance outcomes
  • Socio-technical system theory
  • Strategic customer service orientation

category

start page

  • 699

end page

  • 723

volume

  • 25

issue

  • 5