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Strategic customer service orientation, lean manufacturing practices and performance outcomes An empirical study
Article (Web of Science)
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cited authors
Hong, Paul; Yang, Ma Ga (Mark); Dobrzykowski, David D.
authors
Hong, Paul C.
publication date
January 1, 2014
webpage
Web of Science
published in
JOURNAL OF SERVICE MANAGEMENT
Journal
Research
author keyword
Customer service management
Customer-oriented performance measures
Empirical study
Lean manufacturing
Order winning criteria
Organizational and technical lean practices
Performance outcomes
Socio-technical system theory
Strategic customer service orientation
category
MANAGEMENT
Category
Additional Document Info
start page
699
end page
723
volume
25
issue
5