Don't shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure Article (Web of Science)

cited authors

  • Jones, Carol L. Esmark; Neuman, Christian Barney; Kazandjian, Brett; Collier, Joel; Hancock, Tyler

publication date

  • April 1, 2026

webpage

published in

category

keywords

  • Anthropomorphism
  • Attribution Theory
  • Chatbots
  • Retail
  • Service Failure

volume

  • 207