How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure? Article (Web of Science)

cited authors

  • Hancock, Tyler; Waites, Stacie F.; Johnson, Catherine M.; Stevens, Jennifer L.

publication date

  • July 31, 2023

webpage

published in

category

keywords

  • Avoidance
  • Dark Triad
  • Negative WOM
  • Negative affect
  • Revenge-seeking
  • Vindictive complaining

start page

  • 721

end page

  • 733

volume

  • 40

issue

  • 6