Friend, mentor, lover: does chatbot engagement lead to psychological dependence?

Article (Web of Science), Early Access (Web of Science)

• cited authors: Xie, Tianling; Pentina, Iryna; Hancock, Tyler
• publication date: May 10, 2023
• webpage: Web of Science
• published in: JOURNAL OF SERVICE MANAGEMENT Journal
• category: MANAGEMENT Category

keywords

• Attachment
• Psychological dependence
• Relationship development
• Social chatbot