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Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
Article (Web of Science)
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Research
Additional Document Info
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Overview
cited authors
Jones, Carol L. Esmark; Hancock, Tyler; Kazandjian, Brett; Voorhees, Clay M.
publication date
May 1, 2022
webpage
Web of Science
published in
JOURNAL OF BUSINESS RESEARCH
Journal
Research
category
BUSINESS
Category
keywords
Avatar
Chatbot
Customer Service
Loyalty
Retailing
Satisfaction
Service Recovery
Additional Document Info
start page
703
end page
716
volume
144