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It’s not all Samba in Brazil: An Analysis of the Determinants of Customer Complaint Behavior in the Brazilian Airline Industr
Conference Poster (Faculty180)
Overview
Overview
cited authors
Lorenz, Melanie P.; Johnson, Catherine M; Barakat, Livia; Tariq, Ayesha
authors
Gilstrap, Catherine M
publication date
2015
presented at event
American Marketing Association Summer Marketing Educators' Conference
Conference