Dynamic market complexity and service value advantage: an empirical investigation of business process management Article (Web of Science) Early Access (Web of Science)

International Collaboration

cited authors

  • Hong, Paul C.; Hejazi, Mohammed Taj; Deng, Xiyue; Jagani, Sandeep

publication date

  • July 1, 2022


published in



  • Business process management
  • Competitive pressure
  • Customer service outcomes
  • Dynamic market complexity
  • Empirical study
  • Shared goal practices
  • Technology imperative