Article has been viewed over 1,000 times: https://crl.acrl.org/index.php/crl/article/view/17116
Since it's publication in April 2019, it has been cited one time, in the following article:
Mckie, I. A. S., & Narayan, B. (2019). Enhancing the academic library experience with chatbots: An exploration of research and implications for practice. Journal of the Australian Library and Information Association, 1-10.
The authors cited our study in reference to one of its main findings regarding how students seek information primarily at the point of need.
