Post-purchase shi;pping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison Article (Faculty180)

cited authors

  • Hong, Paul C.

description

  • Cao, Yingxia., Ajjan, Haya., & Paul Hong C (2018). “Post-Purchase Shipping and Customer Service Experiences in Online Shopping and Their Impact on Customer Satisfaction: An Empirical Study with Comparison”. Asia Pacific Journal of Marketing and Logistics. Vol. 30 No. 2, pp.400-416,

authors

publication date

  • 2018

published in

start page

  • pp. 400

end page

  • 416

volume

  • Vol. 30